Tag Archives: #pmot

Management by walking around…

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Are you a Manager ? Do you spend all day glued to your screen ? Are you stuck in your “Ivory Tower” ? Are you far too busy to leave your office to walk around ? Think again….. In the book “In Search of Excellence” by Thomas J. Peters, Robert H. Waterman, Management By Walking Around or MBWA is described as “Getting management out of the office”. At United Airlines, Ed Carlson labeled it Visible Management or management by walking about. The Hewlett-Packard (HP) version of management by walking around” describes this technique as “marked by personal involvement, good listening skills and the recognition that everyone in an organization wants to do a good job.” Simply walking around is one of the most significant Management techniques you can employ, people feel valued that a Senior Manager has taken the time to get out and listen to her staff. “If you wait for people to come to you, you’ll only get small problems. You must go and find them. The big problems are where people don’t realize they have one in the first place.” – W. Edwards Deming Tomorrow get off your butt and have a walk around, you won’t regret it! chris@projectsguru.co.uk www.projectsguru.co.uk Follow projectsguru on Twitter View Chris Robinson's profile on LinkedIn

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Candid Camera………….#pmot #innovation

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1st digital camera

1st Digital Camera

The recent news that Eastman-Kodak had filed for Chapter 11 bankruptcy created much derision around the fact that Kodak invented the digital camera back in 1975 but failed to exploit this achievement.

Of course hindsight is a wonderful thing & perhaps we should consider that back in 1975 Kodak had 90% market share of the conventional film market & the vast expansion of digital technology was difficult if not impossible to predict. In 1975 only a handful of hobbyists had a computer at home & most of these were incapable of displaying a decent colour image.

Innovation isn’t easy. Companies have to decide very carefully what to invest in & can spend many millions backing the wrong “horse”

One way to make this process easier is to capture the “Voice of the Customer” by carrying out carefully worded customer surveys, engaging the customer in online conversations via Social Media, having effective call centers  & by analysing customer return data. All of these activities can help organisations predict market trends.

The closer the supplier can get to its customers the better the chance of  Innovation success.

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Dealing with difficult customers……..

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angry customer

angry customer

Do you have to deal with some really “difficult customers” ?

The first question you should ask is “why is this customer being difficult ?”

Most customers are “difficult” because they are not getting what they want

in terms of product quality or delivery.

So here are some tips for Managing those customers:-

1) Understand what the customer wants – EXACTLY. Get them to spell it out in detail in a product spec.

2) Ensure that your product matches the customer spec.

3) If you hit problems which affect customer delivery or quality you need to be pro-active by:-

a) Keeping the customer informed – don’t take the ostrich approach & bury your head in the sand – arrange a regular conference call on a regular basis until any issues are resolved.

b) What is the contingency ? – is there any alternative you can offer the

customer until you resolve the issue.

c) Give them a timing plan detailing all activities associated with fixing

the problem – and keep it up to date.

d) Don’t bullshit the customer – maintain integrity by being open & honest,even if it feels painful doing so.

Taking a pro-active approach to managing customer expectations will pay off

in the long run as they realise that everyone has problems & the above approach demonstrates you are going the extra mile to solve their issues.

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Why YOU need a Project Manager #pmot

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project managersSome organizations think they can run projects without a Project Manager

They believe that they can save money by having an engineer or administrator do the project managers tasks.

Here are some reasons why they are wrong:-

  • All projects need managing.
  • Project Management is a skilled profession which requires years of learning and development.
  • A professional Project Manager understands how a project should be structured to ensure success.
  • She will plan the project to minimize overall timescale.
  • He understands how to get “stuff” done.
  • A Project Manager makes team members life “easy” by scheduling activities & dealing with the politics & administration of the project.
  • He understand conflict resolution and mediation.

So what is the likely outcome of trying to manage projects on the “cheap” :-

  • The project will be structured poorly if at all.
  • The timeline will be extended extensively.
  • The inexperienced individual trying to manage the project will become completely overloaded & unable to cope with their own tasks.
  • Rather than being cheaper costs will escalate out of control.
  • Key deliverables will not be met.
  • Customers expectations will be compromised.
  • The business will be irreparably damaged.

If you really want to save yourself money hire the best project manager you can get.

chris@projectsguru.co.uk

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What recession ??? #pmot #entrepreneur

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This week Jaguar Land Rover announced a multi – billion pound investment program which will generate over one thousand new jobs in the West Midlands – a fantastic example of how a company can thrive in a recession when it focuses on producing a quality product range which exceeds customer expectations.

Here is just a short list of some major companies which not only started in a recession (or even a depression) but went on to grow into some of the biggest and most successful companies in he world today.

growthGeneral Electric – 1873

Disney – 1924

Hewlett Packard – 1939

Burger King – 1957

Microsoft – 1975

So here are some thoughts on growth in the current recession:-

  • Business Case – if the business case is sound and has been rigorously reviewed – forget the recession. Have the courage to invest in your convictions.
  • Ignore the herd – just because the majority of companies are acting like rabbits caught in the headlights doesn’t mean that yours has to.
  • Crush Competitors – that’s right, take the opportunity to mop up your timid competitors markets.
  • Eliminate waste – apply LEAN principles to maintain the competitive edge.
  • Ensure Quality – apply 6 Sigma t0 minimize defects & maximise yields.
  • Employ Interims – If you are cautious about taking on full time employees make use of highly qualified contractors available at short notice to meet your immediate business needs.

Fortune favours the brave !

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Unemployment – #Innovation is the answer #pmot

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UnemployedIn the U.K today we slumped to another level of misery with unemployment hitting 2.57 million, the highest for 17 years. What a tragedy especially for our youth with levels above 21% for 16 – 24 year olds.

So what’s the answer – there is no magic solution to the world economic crises but how about some of the following:-

  • less focus on “the markets”, our repeated emphasis on stock indices performance has led to short terminism in the extreme.
  • Stop bailing out failing financial institutions. Trillions of pounds of taxpayers money on both sides of the Atlantic has been thrown away propping up banks which have made disastrous risky investments at our expense.
  • Using the money saved from the above embark on a major series of public works, transport, housing, digital technology and green energy solutions should be at the forefront.
  • Set up a state bank to invest in small businesses. Small Businesses employ around 60% of the private sector workforce & are desperate for funds to enable growth.
  • Set up more Technology parks. Cambridge is a fantastic example of how successful this strategy has been over the last 20 years.
  • Encourage start-ups in the North by offering financial incentives to do so. Far too much of our industry is currently situated in the overcrowded South East. There is a wealth of untapped talent in the North which is currently going to waste & plenty brownfield sites to build on. The developments at Salford Quays including Media City is a great example of what can be done when there is a will to do it.

These are just some ideas how we can stimulate the economy by investing in Innovation & Technology instead of continuing to bail out banks  pouring more valuable resources down the drain.
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When did you last hear bad news…?#pmot

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shoutingManagers often complain they never get told bad news.

If you are one of those Managers maybe you should consider how you reacted the last time one of your Team actually gave you bad news.

If you reacted by shouting, by being aggressive or acting as if the world had come to an end you could hardly be surprised if no one wanted to tell you something you didn’t want to hear.

Communication is a two way process so if you want people to tell you stuff you may not like it may pay to keep your reactions in check

How did you react the last time someone gave YOU bad news ?

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Casino Capitalism….#pmot…#biz..#innovation

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traderWe have seen trillions wiped off stock markets worldwide, the FTSE 100 has lost over 10% of it’s value in the last week alone & our TV screens have been filled with hysterical traders and concerned politicians.

So does it really matter, in the long term probably not, but if you were planning on retiring soon and have an equities based pension scheme you may well have to think about postponing your retirement.

The markets have become the biggest casino on the planet, where billions are traded on market fluctuations to generate financial gain for wealthy funds. The problem is that massive losses can also be generated especially in times (like now) of great volatility.

It is almost as if Government policies are primarily based on satisfying short term targets of financial speculators.

Over the last 30 years we have seen increasing numbers of large corporations listed on the Stock Market. The benefits of this are increased transparency and greater share ownership but the downside is that company boards are increasingly focused on short term share performance rather than long term strategic growth. They are also more vulnerable to deselection which increases their focus on knee jerk reaction to stock market fluctuations.

So how do we escape from all this madness ?

Here are a few suggestions which may help:-

1) Corporations should seriously consider de-listing from publicly listed stock exchanges & revert to private Limited Company status. Directors will then be able to take a more objective long term view divorced from the daily vagaries of the markets.

2) They should follow the example of German organizations and involve workers representatives at board level, increasing participation and integration.

3) The only way to pay down debt is to generate growth; Governments need to think beyond printing money and subsidizing banks. Innovation in manufacturing and services should be strongly encouraged.

4) Failing corporations, whether banks or otherwise, must be allowed to fall. The risks of failing institutions should not be born by the taxpayer.

5) A state bank should be established to act in direct competition with the private sector so that essential Capital flows can be maintained.

6) Government (NOT essential public services) must be streamlined and taxes reduced. For too long those in business & manufacturing have subsidised those working for the state who provide no added value whatsoever.

We need a radical rethink if we want to escape the madness of Casino Capitalism.

chris@projectsguru.co.uk

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Do NOT hire an interim project manager if… #pmot

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Interim Project Managers1) You need additional Project Management resource for the foreseeable future; in this case you will be better off engaging someone on a “permanent” salaried basis, even if finding them will take longer.

2) Your processes are so specific any new recruit will take several months or even years to become familiar with them.

3) You want to engage an individual (probably younger) you can mould to fit your organizations culture.

4) Your organization is expanding at a steady and predictable rate.

However, sometimes an Interim Project Manager is the best solution if:-

1) You have identified a short to medium term lack of resource in the Project Management arena.

2) You want someone quickly who can make an immediate impact.

3) You have a specific project which requires targeted resource.

4) Your organization is expanding rapidly but unpredictable.

When employing additional resource be sure to take into account the circumstances in which it is to be deployed.

chris@projectsguru.co.uk

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Project Management Rapture….#in…#pmot

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RaptureI knew exactly how Reverend Harold Camping felt on Saturday when his end of the world prediction (known as “The Rapture”) failed to transpire.

I’ve been there, oh yes I’ve been there; not predicting the end of the world of course, but forecasting a key project milestone to a customer. Tracking progress carefully and communicating regularly and what happens……a project bananna skin sneaks under the sole of my foot and all hell breaks loose, my project milestone is suddenly hoofed into the future and I’m left in front of the customer with egg, not only on my face, but dribbling down my shirt as well.

Of course I always go back to the customer offering 3 options and making every endeavour to minimize the delay but…..it’s never the same.

Like so many of the good Reverends followers who sold their houses, or spent their life savings prior to “Rapture” the Customer inevitably feels cheesed off to say the least.

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