#Auto output drives toward production record

The UK automotive industry is set to break its all time production record of 1.92 million cars (set in 1970!!) in 2015. These figures are from the Society of Motor Manufacturers & Traders.

This success is hard won and it has been a long upward climb to return to the heights of the 1970’s. It is hard to believe that UK auto manufacturing then represented approximately a 10% world share. Now it is just over 2%.

A heck of a lot of ground was lost following the 1973 oil crisis and the gradual decline of British Leyland.

Success now depends on innovative Product Design. Take a look at Jaguar Land Rover’s Evoque (see above) which has sold over 100,000 units in it’s first year and has led to 24/7 manufacture at the Halewood plant.

Another great example is BMW’s mini which is turned out at it’s expanded Oxford plant.

Manufacturing in the UK Automotive industry has been revolutionized since the sad days of the 1970’s, much of this led by Nissan in the North East with  the adoption of Japanese manufacturing techniques such as LEAN & JIT.

If we can capitalize on current success the UK Automotive industry has a terrific future.

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Jaguar Land Rover has a taste for Chinese #automotive

A new sales record of over 314k cars and profits of 1.5 billion GBP illustrate the success of British car maker Jaguar Land Rover and it’s innovative new products including the Range Rover Evoque which is selling like “hot cakes” at the moment particularly in China. In fact Jaguar Land Rover is opening a new dealership in China every week. China sales now represent almost 20% of the companies sales.

There is, however, another less publicised side to this story.

Since 2007 the British Pound  has devalued against the Chinese Yuan (or RMB)  by a whopping 56% as a direct result of the U.K Governments policy of Quantitative Easing. In March 2009 75 billion pounds was created electronically followed by another 200 billion pounds later that year. Further episodes of Q.E pumped a total of 325 billion pounds into the U.K economy, devaluing the pound & increasing exports.

It also goes a long way to explaining why foreign ownership of London property has increased 20% since 2009 & conversely why imported foodstuffs & other goods now seem outrageously expensive.

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Great #design brings great results….#engineering

quashqai Recently released results from Nissan the Japanese automotive manufacturer illustrate how good product design leads to improved financial returns.

Nissan’s Net Profit was up a whopping 7% at 341.43 billion Yen and Turnover was also up 7.2% at 341.43 billion Yen.

This was largely based on sales of the distinctive Quashqai SUV in Europe.

Quashqai’s design team was  headed up by Stephane Schwartz who conceived the distinctive ‘bone line’ styling whilst thinking about Lean & Athletic images at his home in London. Nissan’s European design studio was put to work on the Quashqai at its base in Paddington London and the results are reflected in Nissan’s financial performance despite a strong Yen.

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Candid Camera………….#pmot #innovation

1st digital camera

1st Digital Camera

The recent news that Eastman-Kodak had filed for Chapter 11 bankruptcy created much derision around the fact that Kodak invented the digital camera back in 1975 but failed to exploit this achievement.

Of course hindsight is a wonderful thing & perhaps we should consider that back in 1975 Kodak had 90% market share of the conventional film market & the vast expansion of digital technology was difficult if not impossible to predict. In 1975 only a handful of hobbyists had a computer at home & most of these were incapable of displaying a decent colour image.

Innovation isn’t easy. Companies have to decide very carefully what to invest in & can spend many millions backing the wrong “horse”

One way to make this process easier is to capture the “Voice of the Customer” by carrying out carefully worded customer surveys, engaging the customer in online conversations via Social Media, having effective call centers  & by analysing customer return data. All of these activities can help organisations predict market trends.

The closer the supplier can get to its customers the better the chance of  Innovation success.

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Dealing with difficult customers……..

angry customer

angry customer

Do you have to deal with some really “difficult customers” ?

The first question you should ask is “why is this customer being difficult ?”

Most customers are “difficult” because they are not getting what they want

in terms of product quality or delivery.

So here are some tips for Managing those customers:-

1) Understand what the customer wants – EXACTLY. Get them to spell it out in detail in a product spec.

2) Ensure that your product matches the customer spec.

3) If you hit problems which affect customer delivery or quality you need to be pro-active by:-

a) Keeping the customer informed – don’t take the ostrich approach & bury your head in the sand – arrange a regular conference call on a regular basis until any issues are resolved.

b) What is the contingency ? – is there any alternative you can offer the

customer until you resolve the issue.

c) Give them a timing plan detailing all activities associated with fixing

the problem – and keep it up to date.

d) Don’t bullshit the customer – maintain integrity by being open & honest,even if it feels painful doing so.

Taking a pro-active approach to managing customer expectations will pay off

in the long run as they realise that everyone has problems & the above approach demonstrates you are going the extra mile to solve their issues.

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What recession ??? #pmot #entrepreneur

This week Jaguar Land Rover announced a multi – billion pound investment program which will generate over one thousand new jobs in the West Midlands – a fantastic example of how a company can thrive in a recession when it focuses on producing a quality product range which exceeds customer expectations.

Here is just a short list of some major companies which not only started in a recession (or even a depression) but went on to grow into some of the biggest and most successful companies in he world today.

growthGeneral Electric – 1873

Disney – 1924

Hewlett Packard – 1939

Burger King – 1957

Microsoft – 1975

So here are some thoughts on growth in the current recession:-

  • Business Case – if the business case is sound and has been rigorously reviewed – forget the recession. Have the courage to invest in your convictions.
  • Ignore the herd – just because the majority of companies are acting like rabbits caught in the headlights doesn’t mean that yours has to.
  • Crush Competitors – that’s right, take the opportunity to mop up your timid competitors markets.
  • Eliminate waste – apply LEAN principles to maintain the competitive edge.
  • Ensure Quality – apply 6 Sigma t0 minimize defects & maximise yields.
  • Employ Interims – If you are cautious about taking on full time employees make use of highly qualified contractors available at short notice to meet your immediate business needs.

Fortune favours the brave !

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Project Management Rapture….#in…#pmot

RaptureI knew exactly how Reverend Harold Camping felt on Saturday when his end of the world prediction (known as “The Rapture”) failed to transpire.

I’ve been there, oh yes I’ve been there; not predicting the end of the world of course, but forecasting a key project milestone to a customer. Tracking progress carefully and communicating regularly and what happens……a project bananna skin sneaks under the sole of my foot and all hell breaks loose, my project milestone is suddenly hoofed into the future and I’m left in front of the customer with egg, not only on my face, but dribbling down my shirt as well.

Of course I always go back to the customer offering 3 options and making every endeavour to minimize the delay but…..it’s never the same.

Like so many of the good Reverends followers who sold their houses, or spent their life savings prior to “Rapture” the Customer inevitably feels cheesed off to say the least.

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The importance of bin on message #pmot #in

Obama2 Whatever the rights or wrongs of the killing of Osama Bin Laden the message delivered surrounding his dispatch was certainly confusing to say the least.

First he died in a vicious firefight, next he was unarmed.

He used his wife as a human shield, then it was her who leaped in front of him!

The Whitehouse staff watched every moment of the assault live, then…… oh no they didn’t, they only watched the first couple of minutes before transmission was lost ! etc etc etc etc

“Jeeeezzzzzz! can’t these guys get anything right? ” millions around the world screamed at their TV’s.

And this is just the kind of mixed messages we deliver to our exasperated customers every day of the week. First we promise delivery on a certain date, then we go back and revise it, then someone else tells them a different story, its hardly any wonder that customers get fed up and go elsewhere.

So here are some simple tips to make sure your organization is on message for your customers:-

1) Where possible have one direct contact per customer, if this is not feasible have one contact for engineering issues, another for commercial etc.

2) Before giving a customer a key milestone make sure the project plan is fully developed and includes some contingency to allow for risk.

3) If events transpire to affect a key customer milestone make sure every option is explored to pull back on track  before going back to the customer with the bad news.

4) If a major milestone is affected this should be communicated face to face.

5) Always give the customer a series of alternative options, so they can choose the best for them.

Keeping the customer on message is an essential part of managing customer relations and ensuring steady, repeat business.

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Fix the system not the individual…#pmot…#in

systems-thinkingOn a recent business trip to Geneva I flew from Leeds Bradford Airport in the North of England. I checked through on time and headed for the gate to be met by a scene of organised chaos. The queue was very long and heaving with Schoolkids on exchange visits, holidaymakers and business people. At the very end of this long queue we were given a tray into which we had to load our laptops, keys, belts etc as part of the security screening process. This was undoubtedly the bottleneck and by the time I got through security to the Gate I was informed by an attendant that I may well have missed the flight. I was then subjected to admonishment, had I not heard the attendants calling people through for the Geneva flight – “No” , I hadn’t heard anything in melee – anyway to cut a long story short I caught my flight but not without a lot of hassle and stress.

Contrast this experience with the return journey – same plane, same loading, same mixture of people.

Here, at Geneva, the queuing system was completely different. Rather than joining  a long “snake” we joined the end of two queues where we were given a tray on a conveyor belt at the START of the queue. This gave us plenty time to put all our valuables into the tray before we reached the end of the queue and the X-ray machine. Consequenly there was no rush or panic, we all got through in plenty time & enjoyed a less stressful experience.

The difference was one of Systems Thinking. The system at Geneva was designed to speed the security process, eliminate bottlenecks and make thing easy for the customer. The system at Leeds-Bradford did the opposite.

If we employ Systems Thinking to our Business Processes, adopting the spirit of Kaizen, we will encourage the smooth flow of people and materials to aid maximum efficiency and process capability. If we ignore the system and blame the individual we will never achieve maximum efficiency & are doomed to fail.

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10 ways to succeed as an Interim…#pmot #in

consultants5Operating as an Interim Project Manager requires a different skill set to that of a regular employee. Here are 10 ways to guarantee success as an Interim….

1) Be flexible – the more flexibility you can exhibit in terms of daily rate, location and job role the more opportunities will come your way.

2) Put the Client first – always act in a professional manner and put the needs of the client first. This will pay off to your benefit in the long term.

3) Make a great impression – find something which needs fixing early on and do it, then tell everyone you’ve done it. A good impression early on reassures the client they have made the right choice.

4) Fit in  to the Culture – If everyone wears a suit and a tie do likewise, if its casual dress on a Friday adopt this code. If you can fit in to the culture you will become “part of the furniture”

5) Avoid politics – this is one of the many benefits of interim work, you really don’t need to get involved.

6) Add Value – whatever the role make sure the client is getting their money’s worth.

7) Get on with everyone – it’s not that difficult, you’re not going to be there forever so don’t make enemies.

8) Act as a guest – you are a guest of your client, act like one.

9) Know when its time to g0 – don’t prolong your term for monetary gain, when your job is done leave. The client will appreciate this more than anything and seriously consider you for a future role.

10) Network – take the opportunity to expand your network and get some referrals.

Do you have any more tips for interims ?

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