Are you losing the ‘dressing room’ ? #leadership

Football Fans are beginning to wonder whether Manchester United Manager Lois Van Gaal has ‘lost the dressing room’ in much the same as Jose Mourinho did a few short weeks ago at Chelsea.

mourinhovanghalThis Management phenomenon is not confined to the World of Sport – it is surprisingly common in the fields of Business & industry, so what are the symptoms:-

  • Directions which once went unchallenged are now contested, sometimes vigorously.
  • Staff turnover, once steady & low, increases, sometimes dramatically.
  • There is a definite lack of motivation.
  • Deadlines are missed & increasingly challenged.
  • Tasks become ‘bogged down’ & remain uncompleted.
  • Tempers are increasingly frayed.

So what are the causes of this sad state of affairs.

  • Poor communication & direction from Senior Management.
  • Unrealistic demands to meet unrealistic timescales.
  • Workers overloaded with bureaucracy.
  • Too many new systems.
  • Middle Managers pointing the finger of blame at subordinates.

If you find yourself in this unenviable position of ‘losing your dressing room’ getting the Team back onside is never easy but try this:-

  • Be open & honest, not only to the Team but to your Senior Management. This may be painful in the short term but is key to success.
  • Stop pointing that finger.
  • LISTEN as well as you talk.
  • Eat a small portion of ‘humble pie’ even if it sticks in your throat.

chris@amberhill.biz

www.amberhill-associates.com

 

What #DavidBowie taught us about #innovation….

David BowieDavid Bowie was undoubtedly one of the greatest & most influential musicians & artists of the 20th Century –  so what did he teach us about Innovation.

  • He never rested on his laurels. Despite  phenomenal success with any one of his characters he ripped it up & started again. If he had owned Apple he would never be developing the iPhone 7.
  • He never followed the trend – he led from the front regardless of popular opinion, when he went off to Berlin to experiment with electronic music it was a form which was right on the edge.
  • He made the rules – in all aspects of his life – regardless of societies norms.
  • He was a perfectionist – not a control freak.
  • He selected the best to work with & gave them free reign.
  • He wasn’t perfect – like all of us he made mistakes, but learned from them.
  • He may have grown old physically but his soul was forever young.

Farewell to a great Artist & a magnificent Innovator.

chris@amberhill.biz

www.amberhill.biz

George Osborne does something ‘right’ !

The News last week that the Government is to invest £235 million in a new Henry Royce Institute in Manchester to support research in to new Applied Materials is great in a number of ways:-

  • It demonstrates a real and welcome major Investment in our great Northern Cities with satellite hubs in Leeds, Sheffield & elsewhere it is hugely welcome & better late than never.
  • It is a major investment in Science & Technology which will help create higher value added jobs & help to re-balance the economy by creating more advanced manufacturing industries & small businesses and to help them develop & thrive.
  • It demonstrates that there is more to UK PLC than London & the financial services industry.

Manchester has a proud tradition of Scientific & Industrial development & this type of Investment will ensure that continues beyond the 21st Century.

Lets have more.

chris@amberhill.biz

www.amberhill.biz

 

Dis-United Kingdom……………#Scotland

Scot-indpThursday 18th September 2014 will go down in history as a momentous one for The United Kingdom & Scotland regardless of the result.

The fact that so many Scots have been completely dissillusioned with Westminster politics that they are willing to smash the Union & embark on a new journey as an Independent nation without even knowing what currency will be used is a terrible vindictment of how people have been alienated by successive Tory & Labour governments.

Perhaps the Palace of Westminster has been insulated from the real world for far too long.

No matter whether the Scots win or lose they will gain more power either by gaining full independence or from the consolation prize of ‘Devo Max’ – this will cause inevitable resentment in England where there are already calls for Regional Devolution, particularly in the long neglected North.

The 18th September will herald a new dawn in Scottish & UK politics.
chris@amberhill.biz

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Stuff doesn’t ‘just happen’……………#pmot

stuff-happensDoes it drive you crazy when you hear people say ” It’s funny how stuff just happens” ?

I’ve got news for those people – nothing “just happens”………..well maybe evolution is an exception, and that takes millions of years to make noticeable change, so if we want to make stuff happen quickly how do we go about doing it. Here are some simple tips:-

  • Break a large task into smaller more manageable ‘chunks’
  • Arrange those ‘chunks’ into chronological order & do some in parallel.
  • Create a tracker.
  • Before asking people to do things make sure they’re resource is allocated.
  • Don’t just rely on email – talk.
  • If people won’t complete their allocated tasks on time – escalate.
  • Make sure they understand the importance of the task.
  • Most importantly – be persistent.

If you have some more tips on making stuff happen we’d like to hear them.

 chris@projectsguru.co.uk

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Don’t Panic……………..#pmot

Dads Army – Don’t Panic

Have you ever felt a sense of panic at work when you feel overwhelmed by conflicting priorities and the need to complete a number of competing tasks. Most people find themselves in this position at one time or another angry-customerand there is one overwhelming truth – no task is performed better in a state of panic than it would be otherwise.

Panic is due to excess stress which excites our primordial instincts of fight or flight. When we can’t respond in this way we are conflicted and the stress hormones exhibit themselves physiologically by making us edgy, short tempered, irrational and emotional.

So how do we manage stress & minimise these unpleasant symptoms.

  • Take time out to prioritise your work – if necessary ask your boss to help you determine the top priotities.
  • Plan your day ahead before you leave work the previous evening.
  • Decline meetings which can be avoided.
  • If you have to visit different locations to complete tasks arrange to do them all at one location on the same day.
  • Learn to say ‘No’ – but always explain why.
  • Write an Action list in priority order.
  • Keep a notebook to aid memory.
  • Use Spreadsheets – they’re great for recording complex sets of information.
  • Take time out. Instead of having lunch at your desk go for a brisk walk.
  • Maintain physical fitness whch is essential to psychological health.
  • Don’t abuse drugs or alcohol – they are never the answer to you problems.
  • If you can – start work half an hour early – don’t worry about getting  paid for it, that extra 30 minutes getting your act together will be well worth it.
  • Remember – unless you really are a Doctor or an Airline pilot, nobody is going to die if you don’t complete that task before 5pm.

 chris@projectsguru.co.uk

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Are you listening to the Voice Of the Customer?….#business, #innovation

One of the most difficult choices in New Product Development is in deciding what products to develop !

Lot’s of us watch “Dragons Den” on TV and it’s pretty obvious some of the budding entrepreneurs believe they have a great idea but have never even considered asking their customers or potential customers what they think.

To avoid wasting millions of dollars on products no one wants it is essential to listen to the Voice Of the Customer. (VOC)

Companies involved in New Product Development & Innovation need to establish effective methods to capture VOC.

This can take many different forms such as surveys, telephone conversations, face to face interviews, feedback forms, Social Media strategies etc etc etc

Whichever mix is used the information then has to be filtered and sorted to identify priorities for New Product Development. To do this effectively it is essential to have a multi-functional team involved to get a number of perspectives.

If you are involved in Innovation you need to capture the VOC.

chris@projectsguru.co.uk

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Unemployment – #Innovation is the answer #pmot

UnemployedIn the U.K today we slumped to another level of misery with unemployment hitting 2.57 million, the highest for 17 years. What a tragedy especially for our youth with levels above 21% for 16 – 24 year olds.

So what’s the answer – there is no magic solution to the world economic crises but how about some of the following:-

  • less focus on “the markets”, our repeated emphasis on stock indices performance has led to short terminism in the extreme.
  • Stop bailing out failing financial institutions. Trillions of pounds of taxpayers money on both sides of the Atlantic has been thrown away propping up banks which have made disastrous risky investments at our expense.
  • Using the money saved from the above embark on a major series of public works, transport, housing, digital technology and green energy solutions should be at the forefront.
  • Set up a state bank to invest in small businesses. Small Businesses employ around 60% of the private sector workforce & are desperate for funds to enable growth.
  • Set up more Technology parks. Cambridge is a fantastic example of how successful this strategy has been over the last 20 years.
  • Encourage start-ups in the North by offering financial incentives to do so. Far too much of our industry is currently situated in the overcrowded South East. There is a wealth of untapped talent in the North which is currently going to waste & plenty brownfield sites to build on. The developments at Salford Quays including Media City is a great example of what can be done when there is a will to do it.

These are just some ideas how we can stimulate the economy by investing in Innovation & Technology instead of continuing to bail out banks  pouring more valuable resources down the drain.
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Lost opportunity cost…..#pmot…#in

Bizplan03

In the last post we discussed risk aversion. One of the pitfalls of being too risk averse is lost opportunity cost.

In New Product Development Project Managers constantly balance time to market with product quality, resource management, project costs & a host of other competing factors.

In an effort to develop the perfect product with maximum process capability and meeting 100% customer satisfaction the real cost of lost opportunity is often missed.

Consider a product which on release will generate, on average,  $100,000 profit a month for 12 months. If the product release is delayed by 1 month the lost opportunity cost can be estimated as $100,000. What should be  emphasised is that this amount will NEVER be recovered. If the product lifecycle is estimated as being 12 months depending on the competition then releasing the product 1 month late reduces the lifecycle to 11 months.

If that lost $100,000 was invested at a compound rate of 5% per year over ten years it would be worth $163,000 !

So here are some tips to minimize lost opportunity cost:-

1) Invest in the project at the front end, providing ample resource and support.

2) Fix the product spec before the end of the design phase.

3) 100% perfection is great but 95% is normally good enough for most customers.

4) Make it easy for engineers by setting SMART (Specific, Measurable, Aggressive, Realistic, Timely) targets.

5) Publicise Project Milestone targets.

6) Communicate Lost Opportunity Costs.

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Nokia upwardly mobile….#pmot…#in

  • “We poured gasoline on our own burning platform. I believe we have lacked accountability and leadership to align and direct the company through these disruptive times. We had a series of misses. We haven’t been delivering innovation fast enough. We’re not collaborating internally. Nokia, our platform is burning.” – Stephen Elop, CEO Nokia.

nokiaThe recent internal memo “leaked” from Nokia & published on technology website Endgadget.com demonstrates the need for any corporation, but particularly those in the Technology arena, to have a continuous stream of new product developments flowing to the market. This is the direct result of a new product routemap which clearly identifies Customer needs, market trends and technology requirements.

New Product Development should not be a haphazard process but one which is planned years in advance. It should also be adaptable to allow flexibility in the case of new technological or market developments.

Not so long ago Nokia held pole position in the mobile phone market with huge market share. Now they are languishing behind Apple & others in the
Smartphone arena and are struggling to compete with Chinese manufacturers at the bottom end of the market.

However, all is not doom and gloom. The new CEO Stephen Elop obviously
recognises the problems and is keen to address them. This is the key important step in any recovery. Rather than just bury his head in the sand he is tackling the issues head on which is good news for Nokia empoyees and shareholders.

If you need help with your product development process get in touch NOW!

chris@projectsguru.co.uk

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