There are loads of books offering advice on Time Management, some useful & some trite like ‘we all have 24 hours in a day’ which is great if you also have a host of assistants to do the menial chores whilst you sit back & contemplate. Most of us don’t have that luxury with busy lives & demanding bosses, we often struggle to manage our own time effectively completing tasks quickly but not necessarily efficiently.
How often do you have to go back & correct something you did in a rush ? Thinking you were being efficient only to waste more future time putting it right. Very soon we can end up chasing our own tails like deranged dogs.
One way to improve our use of time is to think of it like money. The more effort put into completing a task ‘right first time’ is like putting savings in a high interest account. You expend a little more effort immediately but don’t have to return to it later to correct errors. This frees up more ‘future time’. The alternative is like spending on a credit card. You want it now & end up paying ‘through the nose’ later.
Get it ‘right first time’ consistently & over time you will spend more time contemplating & less chasing your tail.
Quality has a number of definitions, ‘fit for purpose’, ‘exceeding expectations’ ‘meeting specifications’. It can be a tricky thing to measure but we all know it when we perceive it.
Take a Rolex watch for example, the materials used in its construction, its finish, its mechanical integrity all tell us it is a ‘Quality’ item – this is naturally reflected in its price.
Although lots of fakes exist it is impossible to replicate the original without investing the same levels of workmanship and materials into it’s manufacture. This gives us a clue as to the origin of the Quality of the object. It lies in the specification & manufacture of the object within a given set of tolerances.
This is reflected in the luxury end of the automotive industry where body panels are specified as beng within a tight dimensional tolerance which in previous generations of product may have been deemed impossible.
Such tolerances lead to a vehicle which is perceived as high Quality without the buyer neccesarily understanding why.
So, if we can capture the expectations of the customer & translate them into product specifications with tolerances we can design & build something which has increased added value & perceived customer Quality.
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