Another form of commumnication is Feedback, and we all need it.

When leading a team it is incredibly important to give team members feedback, both positive and negative. This may be done in a formal review setting or, more frequently,  as part of a one to one chat. We would suggest the following:-

When things go well always give positive feedback.  “well done”  “good job” are always well received but do it sincerely. If you only give positive feedback it may be seen as insincere especially if it is over the top. We don’t need an Oscars speech with tears for completing a relatively straightforward task 🙂

If things don’t go entirely to plan, negative feedback is required.

Don’t say “that was a lousy job Bill, have you considered a career change” but try ” that job could have gone better Bill, what do you think you could change to improve it next time ? ”

Always leave the recipient with a positive goal.

chris@projectsguru.co.uk

www.projectsguru.co.uk

Continuing our theme of communication, today we are discussing email. There is no doubt about it – email is a fabulous tool which enables us to communicate effectively and efficiently across vast distances. This has revolutionized the world of International business and allowed the development of communication across continents to unprecedented degree.

It has also generated a massive amount of unsolicited garbage.

Here are our suggestions for effective email – you probably have more so please share.

1) Keep messages clear, concise and to the point.

2) Don’t copy the whole world, it really isn’t neccessary. The CEO will not be impressed.

3) When replying to messages don’t copy all. – Arrrrrgggggghhhhhh !  How many completely irrelevant, boring emails do you get.

4) Don’t send emails to someone sitting next to you !  Yes it’s happened to me many times, use your mouth, that’s what its for.

5) Don’t get into email wars. Yes, I’ve done it myself but it never pays. If things begin to escalate get on the phone.

6) Don’t abdicate your responsibilities by forwarding every request to someone else. Its not effective delegation its being a Dick.

7) If you are Managing an office ban email for one day and see what happens 🙂

chris@projectsguru.co.uk

www.projectsguru.co.uk

Written communication is incredibly important and is generally used to convey your message when face to face is not available, or because you have to convey a more complex message. It also provides an important record.

For succesful written communication:-

1) Be precise and to the point.

2) Be as brief as possible.

3) If handwritten make sure your script is legible.

4) Emphasise important points by underlining, capitilisation or the use of colour.

5) Include diagrams or drawings if this helps.

6) Phone recipents to make sure your message has been understood.

7) Put your phone number on the message.

8) As in all forms of communication, seek feedback and NEVER ASSUME anything.

More on email communication later.

chris@projectsguru.co.uk

www.projectsguru.co.uk