Written communication is incredibly important and is generally used to convey your message when face to face is not available, or because you have to convey a more complex message. It also provides an important record.

For succesful written communication:-

1) Be precise and to the point.

2) Be as brief as possible.

3) If handwritten make sure your script is legible.

4) Emphasise important points by underlining, capitilisation or the use of colour.

5) Include diagrams or drawings if this helps.

6) Phone recipents to make sure your message has been understood.

7) Put your phone number on the message.

8) As in all forms of communication, seek feedback and NEVER ASSUME anything.

More on email communication later.

chris@projectsguru.co.uk

www.projectsguru.co.uk