Communication is an important part of any job but as a Project Manager clear concise and accurate communication is essential. Here are some tips:-
Verbal – when we communicate verbally only part of what we are trying to say is transmitted by the words we are saying. In face to face communication a large portion of the message is contained in our facial expression, tone of voice, body language etc. Face to face communication is undoubtedly the most effective form as it allows us to get our message across a number of channels silmultaneously. We need to be clear, concise and accurate.
Feedback is incredibly important and allows us to assess whether the message has been understood ; by asking appropriate questions we can ascertain whether the message has been undestood.
Close the conversation by repeating the key points and getting confirmation that the message has been understood.
More on written communication later.
chris@projectsguru.co.uk
