{"id":842,"date":"2013-10-20T15:14:34","date_gmt":"2013-10-20T14:14:34","guid":{"rendered":"http:\/\/www.amberhill.biz\/blog\/?p=842"},"modified":"2013-10-20T15:14:34","modified_gmt":"2013-10-20T14:14:34","slug":"what-is-quality","status":"publish","type":"post","link":"https:\/\/www.amberhill.biz\/blog\/?p=842","title":{"rendered":"What is #Quality ?…."},"content":{"rendered":"
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\"Rolex\"<\/a>Quality has a number of definitions, ‘fit for purpose’, ‘exceeding expectations’ ‘meeting specifications’. It can be a tricky thing to measure\u00a0but we all know it when we perceive it.<\/p>\n

Take a Rolex watch for example, the materials used in its construction, its finish, its mechanical integrity all tell us it is\u00a0 a ‘Quality’ item – this is naturally reflected in its price.<\/p>\n

Although lots of fakes exist it is impossible to replicate the original without investing the same levels of workmanship and materials into it’s manufacture. This gives us a clue as to the origin of the Quality of the object. It lies in the specification & manufacture of the object within a given set of tolerances.<\/p>\n

This is reflected in the luxury end of the automotive industry where body panels are specified as beng within a tight dimensional tolerance which in previous generations of product may have been deemed impossible.<\/p>\n

Such\u00a0tolerances lead to a vehicle which is perceived as high Quality without the buyer neccesarily understanding why.<\/p>\n

So, if we can capture the expectations of the customer & translate them into product specifications with tolerances\u00a0we can design & build\u00a0something which has increased added value & perceived customer Quality.<\/p>\n

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chris@projectsguru.co.uk<\/a><\/p>\n

www.projectsguru.co.uk<\/a><\/p>\n

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