{"id":305,"date":"2010-03-25T19:47:16","date_gmt":"2010-03-25T19:47:16","guid":{"rendered":"http:\/\/www.projectsguru.co.uk\/blog\/?p=305"},"modified":"2010-03-25T19:47:51","modified_gmt":"2010-03-25T19:47:51","slug":"305","status":"publish","type":"post","link":"https:\/\/www.amberhill.biz\/blog\/?p=305","title":{"rendered":"No feedback is negative&#8230;"},"content":{"rendered":"<div class=\"lazysocialbuttons\" data-float=\"left\" data-buttons=\"google,twitter,facebook\" data-twshareurl=\"https:\/\/www.amberhill.biz\/blog\/?p=305\" data-twtext=\"\" data-shareurl=\"https:\/\/www.amberhill.biz\/blog\/?p=305\" data-fbhideflyout=\"false\" data-backgroundtype=\"light\"><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-307\" title=\"customer feedback\" src=\"http:\/\/www.amberhill.biz\/blog\/wp-content\/uploads\/2010\/03\/Training281-150x150.jpg\" alt=\"customer feedback\" width=\"150\" height=\"150\" \/>I was recently asked &#8220;how do you deal with negative customer feedback ?&#8221;<\/p>\n<p>If you are interested in your customers (as every business should be) no feedback should be considered &#8216;negative&#8217; and all feedback welcomed.<\/p>\n<p>Customer feedback is an excellent source of improvement and should be welcomed at every stage of the <a href=\"http:\/\/www.projectsguru.co.uk\/newproductdevelopment.htm\" target=\"_self\">product development process<\/a>.<\/p>\n<p>Samples should be supplied to the customer as early as possible and any feedback should be used to fine tune product development.<\/p>\n<p>Get close to your customers and welcome their feedback, <em><strong>no one will appreciate this more than the customer themselves.<\/strong><\/em><\/p>\n<p><a href=\"http:\/\/mailto:chris@projectsguru.co.uk\">chris@projectsguru.co.uk<\/a><\/p>\n<p><a href=\"http:\/\/www.projectsguru.co.uk\" target=\"_self\">www.projectsguru.co.uk<\/a><\/p>\n<p><a href=\"http:\/\/www.twitter.com\/projectsguru\"><img decoding=\"async\" src=\"http:\/\/twitter-badges.s3.amazonaws.com\/follow_bird_us-a.png\" alt=\"Follow projectsguru on Twitter\" \/><\/a><\/p>\n\n<!-- AddThis Button BEGIN -->\n<script type=\"text\/javascript\">\nvar addthis_pub = '';\nvar addthis_language = 'en';var addthis_options = 'email, favorites, digg, delicious, myspace, google, facebook, reddit, live, more';\n<\/script>\n<div class=\"addthis_container\"><a href=\"http:\/\/www.addthis.com\/bookmark.php?v=20\" onmouseover=\"return addthis_open(this, '', 'https%3A%2F%2Fwww.amberhill.biz%2Fblog%2F%3Fp%3D305', 'No+feedback+is+negative%26%238230%3B')\" onmouseout=\"addthis_close()\" onclick=\"return addthis_sendto()\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/s7.addthis.com\/static\/btn\/lg-share-en.gif\" width=\"125\" height=\"16\" border=\"0\" alt=\"Bookmark and Share\"\/><\/a><script type=\"text\/javascript\" src=\"http:\/\/s7.addthis.com\/js\/200\/addthis_widget.js\"><\/script><\/div>\n<!-- AddThis Button END -->","protected":false},"excerpt":{"rendered":"<p>I was recently asked &#8220;how do you deal with negative customer feedback ?&#8221; If you are interested in your customers (as every business should be) no feedback should be considered &#8216;negative&#8217; and all feedback welcomed. Customer feedback is an excellent &hellip; <a href=\"https:\/\/www.amberhill.biz\/blog\/?p=305\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[5,124,37,6,36,35],"class_list":["post-305","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-pmot","tag-business","tag-customer","tag-design-process","tag-new-product-development","tag-npd"],"_links":{"self":[{"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=\/wp\/v2\/posts\/305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=305"}],"version-history":[{"count":2,"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=\/wp\/v2\/posts\/305\/revisions"}],"predecessor-version":[{"id":309,"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=\/wp\/v2\/posts\/305\/revisions\/309"}],"wp:attachment":[{"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=305"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=305"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.amberhill.biz\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}