As Bill or Ted would ask:-
“What makes an organization excellent” ?
Recently I had an accident in my car. (aaahhh! I hear you say 😉
Don’t worry I was OK but my car wasn’t !!!
I knew my insurance policy mentioned a courtesy car so I felt reassured that at least I would have transport for getting to work. You can imagine my disappointment when I contacted the Insurance company to be told I wouldn’t get a courtesy car because of clause xyz in the small print !
How many times has this happened to you, you query some service only to be told you are exempt and should have read the small print ! It is infuriating, you feel let down, dissapointed and angry.
COME OFF IT YOU GUYS, surely you realize when this happens we just take our business elsewhere.
So, one key aspect of an excellent organization is TRANSPARENCY.
Your customers should get exactly what they expect when they expect it.
We will cover other attributes of Excellent organizations in future posts.
Chris Robinson | Create your badge
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