I Robot ?

AIStudents at the Georgia Institute of Technology recently learned that the ‘Teacher’s Assistant’ they had been reacting with all Semester was actually a robot !

‘Jill’ powered by IBM’s Watson analytics system helped undergraduate students with an online artificial intelligence course.

‘I thought I was talking to a real person’ confessed one student whilst another was ‘gobsmacked’

This raises a number of ethical issues around the use of A.I – should we be informed whether we are talking to a ‘robot or a human being.

This also begs the question whether A.I systems could be said to have passed the ‘Turing Test’ and essentially be indestinguishable from a Human Being.

A.I Technology is progressing at breakneck speed & has profound implications for all kinds of services such as banking, insurance, customer service etc etc – indeed any industry which relies on person to person communication will be revolutionised by the pace of Artificial Intelligence.

This will inevitably lead to massive job losses in these industries but will also create many alternative careers in Engineering & Technology Development.

There is little doubt, though, that those highly skilled & highly paid roles will not be populated by the same staff who used to work in the call centre leaving another dilemma for Society.

chris@amberhill.biz

www.amberhill-associates.com

 

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